Travelhouseindia.com
Since 1981 16 Cities An ISO 9001 Company
 
   
 

AGREEMENT BETWEEN USER AND TRAVELHOUSEINDIA.COM

Travelhouseindia.com web site is operated by International Travel House Ltd. and its affiliates (collectively, the 'ITH web sites').
The ITH web sites are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the ITH web site constitutes your agreement to all such terms, conditions, and notices. If you do not agree with any part of the following terms, conditions and notices, you must not use the services of ITH.
Additionally, the ITH web site may contain terms that govern particular features or offers (for example, packages, flights etc.) In the event that any of the terms, conditions, and notices contained herein conflict with the additional terms or other terms and guidelines contained within ITH web site, then these terms shall prevail.

SERVICES OFFERED

All the services given below are fully available on this website. ITH is not responsible for any limited services being offered by our suppliers.
Hotel Bookings
Car rentals
Train Bookings
Air- Ticket Bookings
Domestic Holidays (for Indian National only)
Inbound Holidays
Outbound Holidays
Cruise Holidays
Pre Package Tours

BOOKING TERMS & CONDITIONS

Kindly review the “Booking Terms & Conditions” in each segment of service provided. These terms & Conditions will apply if you use our online booking services mentioned below on our website. Please go through the conditions carefully and if you accept them you can proceed with the respective booking.
Hotel Bookings
Car rentals
Train Bookings
Air- Ticket Bookings
Domestic Holidays (for Indian National only)
Inbound Holidays
Outbound Holidays
Cruise Holidays
Pre Package Tours

GENERAL OBLIGATIONS

You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of ITH
You confirm to us that you are 18 years of age or over and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to ITH. ITH will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking tickets on this site.

BOOKING POLICY

1. Minimum notice prior to date of availing the service as given below is required to accept the bookings:
Hotels/ Cars - 72 hours Holidays (outside India OR inside India) - 7 days.

2.
Except for available Hotels and Cars, the company through email will confirm the availability of all other bookings within 24 - 48 hours of receipt of the same. On receipt of the booking form, the company will strive to obtain the booking on the specified dates on a best effort basis. Since the company depends upon external service providers, it may not always be possible to obtain the booking on the requested date(s). In such an event The Company will offer you alternative dates and you may opt for alternative dates or cancel the booking.

3.
It is the responsibility of the Customer to ensure that all the fields/details in the booking form are filled accurately. The Company will not be liable for any loss arising to the customer whatsoever, whether direct or indirect, arising due to the Customer failing to comply with the specific instructions relating to the services being offered through the Company.

4.
The number of clear days (excluding holidays/Sundays/others or elsewhere specified in the terms and conditions) required to deliver the vouchers/ticket/other papers from Delhi to the respective locations is also specified against such vouchers/ticket/other papers. TravelHouseIndia will require the specified minimum number of clear days to make the delivery. Any transaction, which does not allow/fulfill the specified number of clear days for delivery shall be invalid and will, deemed to have never been entered into between the Customer and The Company, unless otherwise agreed to in writing.

5.
The customer agrees to co-operate with the Company during the delivery of the documents/ tickets/vouchers etc. and to make necessary payments on or before (since we take advance in all cases) such delivery. In case the customer refuses to take delivery or make payment, the Customer will be liable for all the costs incurred by the Company towards the said transaction.

6.
In case of holidays outside India, the Company advises its customers to ensure possession of a passport valid for the duration of their trip. The Customer may also be required to obtain a Visa for certain destinations. In case the Indian customers traveling abroad require any further information on passport or visa requirements, they are advised to contact the Company at their eMail address for such information.

7.
The booking would essentially be made for the registered user. In the case of multiple bookings, the registered user or the person making the booking must be one of the travelers. The credit card, if used to settle the payment, must be in the name of the registered user or the person making the booking.

MODES OF PAYMENT

100% advance payment is only acceptable. Following shall be the acceptable modes of payment within India:Cash/Demand Draft/Pay Order on Delivery OR Minimum 7 days advance pick up of MICR cheques, subject to realization OR Credit Cards of Visa/Master/Diners.

a. All Demand Drafts/Pay Orders should be made in the name of International Travel House Limited. payable at Delhi only.

b.
In case of payment through credit card, the credit card holder must essentially be one of the passengers/customers. In addition, the deliveries would be made only at the billing address of the credit card holder, as given in the credit card.

c.
In case of services (hotels, cars, holidays etc.) booked outside India, payment is to be made out of the BTQ only in USD Travelers cheques or foreign currency. You could also pay for the same in the applicable foreign currency by International credit card, subject to this payment being adjusted against your BTQ. The passenger shall be required to furnish a declaration stating that the above payment has been made/adjusted against his BTQ. BTQ. This option is only available if you buy your BTQ through us. Relevant provisions issued by RBI would also apply in such cases.

Following shall be the mode of payment for Foreign Nationals or NRIs (people resideing outside India, except Nepal)
Payments to be made in USD only for the services purchased either by Wire Transfer / Credit Card.

CANCELLATION

1.
Cancellation includes cancellation by the customer due to any reason whatsoever including by reason of death, illness and detention of the customer or any relation of the customer.

2.
To cancel the booking, the customer should send the company an email notifying the cancellation details. The booking reference number should be a part of the e-mail. Until and unless, the cancellation request in writing is received and acknowledged by Travelhouseindia.com, the request for cancellation will not be considered valid.

3.
Cancalltion charges, if any, would be imposed at the time of confirmation of the booking in case of Air-Tickets / Hotels / Cars (please read the terms & Conditions) etc.

In case of Packages Inside India, Pre Packaged Tours, Holidays.

More than 30 days prior to commencement of Tour: US 50 per person
Within 15-30 days prior to commencement of Tour: 25% of the Package Price
Within 03- 14 days prior to commencement of Tour: 50 % of Package Price
Less than 03 days or no show: 100% of the Package Price.

In case of Packages outside India (Out Bound Holidays) the cancellation policy is as follows:
More than 30 days prior to commencement of Tour: INR 1000 per person or 15% of the package price which ever is higher.
Within 15-30 days prior to commencement of Tour: 25% of the Package Price.
Within 03- 14 days prior to commencement of Tour: 50 % of Package Price
Less than 03 days or no show: 100% of the Package Price.

1.The computation of the period of Notice of cancellation shall commence only when the request for cancellation has been received by Travelhouseindia.com.

2.
Indian Railways cancellations are not handled by the company

3.
Incase, if any flight gets cancelled or re-routed, Travelhouseindia.com will not be held responsible for the same. In such cases ITH reserves the right to take its service charges of USD 75 per ticket.

COMPLAINTS

If you have any grievance in respect of services provided by ITH , the complaint must be notified to the company within 7 days of availing the service. The company shall take all reasonable steps to redress the genuine grievance of the customer. All complaints should be addressed to the Executive Vice-President (Operations) at travelhouse@ith.co.in.

LIMITED USER

Unless otherwise specified, the ITH web site is not for commercial use. It is specifically meant for personal use only. The user shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site.

ALTERATION IN PUBLISHED DESCRIPTION / CONTENT

Although the company ITH makes every effort to ensure that the description and content on each page of the site is correct, it does not, however, take responsibility for changes occurred due to human, data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, ITH does not own or operate airlines and other suppliers and cannot therefore control or prevent changes in the published descriptions. ITH, therefore, reserves the right to make such changes and in the event of you placing an order with us or choosing to avail of our services, the same will be communicated to you before the confirmation invoice is made.

LIABILITY OF ITH

Since ITH acts only as a booking agent, it has no liability whatsoever for any aspect of the arrangements between the supplier and the customer as regard to the standard of service. In no circumstances shall ITH will be liable for the services provided by the supplier.

LINKS TO THIRD PARTY SITES

The ITH web sites may contain links to other web sites ("Linked Sites"). The Linked Sites are not under the control of ITH and ITH is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. ITH is not responsible for any form of transmission, whatsoever, received from any Linked Site. ITH is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators or owners including the legal heirs or assigns thereof.

PROHIBITION AGAINST UNLAWFUL USE

As a condition of your use of the ITH web sites, the user warrants that they will not use the ITH web site for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by these terms, conditions, and notices. In addition the Site shall not be used in any manner, which could damage, disable, overburden, or impair it or interfere with any other party's use and/or enjoyment of the Site. The user shall refrain from obtaining or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

USE OF COMMUNICATION SERVICES

The ITH web sites may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

2.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

3.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

4.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.

5.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

6.
Conduct or forward surveys, contests, pyramid schemes or chain letters.

7.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.

8.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

9.
Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.

10.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

11.
Violate any applicable laws or regulations for the time being in force in or outside India.

ITH has no obligation to monitor the Communication Services. However, ITH reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. ITH reserves the right to terminate the users access to any or all of the Communication Services at any time without notice for any reason whatsoever.ITH reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in ITH's sole discretion.The user should take particular care while disclosing any identifying information in any Communication Service, which may be identifiable.ITH does not control or endorse the content, messages or information found in any Communication Service and, therefore, ITH specifically disclaims any liability with regard to the Communication Services and any actions resulting from the users participation in any Communication Service.Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; User is responsible for adhering to such limitations if they download the materials.

TERMINATION/ACCESS RESTRICTION

ITH reserves the right, in its sole discretion, to terminate the access to any or all ITH web sites and the related services or any portion thereof at any time, without notice.

THIRD PARTY ACCOUNT INFORMATION

By using the Account Access service, the user authorizes ITH and its agents to access third party sites designated by them or on their behalf for retrieving requested information, thereby appointing ITH and its agents as their agent for this limited purpose. While registering the user will choose a password and is responsible for maintaining the confidentiality of the password and account. The user is fully responsible for all activities that occur while using their password or account. It is the duty of the user to notify ITH immediately of any unauthorized use of their password or account or any other breach of security. ITH will not be liable for any loss that may be incurred by the user as a result of unauthorized use of their password or account, either with or without their knowledge. The user shall not use anyone else's password at any time.

FEES PAYMENT

ITH reserves the right to charge transaction fees based on certain completed transactions using the Services. ITH further reserves the right to alter any and all fees from time to time, without notice. The user shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services.

USING THE SERVICES

ITH is responsible only for the transactions that are done by the user through ITH. ITH will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The user further warrants that they will comply with all applicable laws and regulations regarding use of the services.In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular ITH web site, then these terms shall control.

DISCLAIMER

Travelhouseindia.com (ITH) is not responsible for any errors, omissions or representations on any of our pages or on any links on any of their pages. ITH does not endorse any advertiser on our web pages in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance.

The linked sites are not under the control of ITH and ITH is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. ITH is providing these links to the users only as a convenience, and the inclusion of any link does not imply endorsement of the site by ITH.

ITH hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction. ITH considers itself and intends to be subject to the jurisdiction only of the courts of NCT of Delhi, India.

If the user does not agree with any of the disclaimers above they are advised not to read the material on any of the ITH pages.

The user expressly agrees that use of the services is at their sole risk. The services are provided on an "as is" and "as available" basis. ITH may change the features or functionality of the services at any time, in their sole discretion. ITH expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

The information, software, products, and services included in or available through the ITH web sites may include inaccuracies or typographical errors. Changes may be periodically added to the information herein. ITH may make improvements and/or changes in the ITH web sites at any time. Any advice received except through an authorized representative of ITH via the ITH web sites should not be relied upon for any decisions.

ITH at its sole discretion reserves the right not to accept any customer order without assigning any reason thereof. Any contract to provide any service by ITH is not complete until full money towards the service is received from the customer and accepted by ITH.

The maximum liability on part of ITH arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

In no event shall ITH and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the ITH web site(s). Neither shall ITH be responsible for the delay or inability to use the ITH web sites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the ITH web site(s), or otherwise arising out of the use of the ITH web site(s), whether based on contract, tort, negligence, strict liability or otherwise. The user understands and agrees any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

No advice or information, whether oral or written, which the user obtains from ITH or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. In case the user is not satisfied with any services provided under this site or any portion of the ITH web site(s), or with any of these terms of use, their sole and exclusive remedy is to discontinue using this site.

PROPRIETARY RIGHTS

ITH may provide the user with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. Copyrights, trademarks, or other intellectual property rights and laws may protect this material. The user may use this material only as expressly authorized by ITH and may not copy, transmit or create derivative works of such material without express authorization.

The user acknowledges and agree that they shall not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

SEVERABILITY

Each of the provisions of these terms and conditions shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from the terms & conditions, and the remaining provisions of these terms & conditions shall continue in full force and effect and be amended so far as possible to give valid effect to the intentions of the parties under the severed provision.

MODIFICATION OF THESE TERMS OF USE

ITH reserves the right to change the terms, conditions, and notices under which the ITH web sites are offered, including but not limited to the charges. The user is responsible for regularly reviewing these terms and conditions. ITH has endeavored to ensure that all the information on the ITH site is correct, but ITH neither warrants nor makes any representations regarding the accuracy or completeness of any data or services offered.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

Unless otherwise specified, the ITH web sites are for your personal and non-commercial use. The user may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the ITH web site(s).

 

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